Contact Us - Technical Support

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Thank you for contacting ERAI. A representative will contact you shortly. If you need immediate assistance please call our Customer Service Department at +1-239-261-6268.

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Counterfeiting, reverse engineering, overproduction of legitimate parts, disruption of the supply chain, and malicious tampering are all risks that accompany offshore manufacturing. Members of this group are invited to share information relative to their experience with suspect counterfeit part avoidance, detection, mitigation and disposition with more than 2,000 industry peers.

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If you are interested in staying up-to-date on all new postings made to the ERAI Blog, we now offer a subscription service. Simply go to any ERAI Blog page and enter your email address into the "Subscribe to ERAI Blog" field and click on the "Subscribe" button. The ERAI website will send you alerts every time a new blog post had been added with a direct link to the newly added item.

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Did you know, reporting to ERAI is confidential?

One of the most important tools we provide our Members is the High Risk and Suspect Counterfeit Parts Database. This database has helped untold numbers of companies like yours mitigate the risk of receiving counterfeit product by making them aware of suspect counterfeits in the marketplace. The process is simple and confidential – we will not include your company name on an alert.

To report a part online, please visit:  https://www.erai.com/submit_high_risk_part

Or simply email your report and images to reportparts@erai.com





Technical Support

ERAI, Inc.
15275 Collier Blvd.
#201-131
Naples, FL  34119
T: (239) 261-6268
F: (239) 236-0371
technicalsupport@erai.com