CBP Damage Report

U.S.-based distributors who are placing orders with international suppliers are reporting that shipments that have been subsequently inspected by U.S. Customs and Border Protection (CBP) contain damaged parts. Because the goods were not properly repackaged by CBP, the parts were severely damaged in transit causing a financial loss to the importer. CBP appears to bear no financial responsibility or liability even if their negligence contributed to the damage of the goods.

ERAI has begun documenting these types of incidents in an effort to demonstrate to Customs the importance of proper handling and repacking. Our objective is to raise awareness and provide feedback from the industry that might lead to changes in how shipments containing sensitive devices are inspected and repackaged. Your input is vital. If you receive a damaged shipment that is the result of improper handing or repacking by CBP, please take a moment to let us know.

This form is also available as a Microsoft Word document at https://www.erai.com/customuploads/ERAI_CBP_Damage_Report.docx. The form can be returned via fax to 1-239-236-1529 or emailed to anne@erai.com.

Company Information


Shipment Details

Please enter all part numbers and corresponding manufacturer name of the parts involved in this shipment):
Part Number Mfg Date Code Lot Code Country of Origin Sold as


Total quantity of parts in shipment
Total cost of goods of parts in shipment

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Shipment Damage

Total quantity of damaged parts in shipment
Total value of goods damaged in shipment ($)
Description of damage to parts in received shipment

Images/Files

Please be sure to provide photographs of the shipment, packaging and damaged parts to this report. Images may also be emailed separately to anne@erai.com. Select up-to 20 Images/Files:
jpg, gif, png, bmp, pdf, doc, docx, txt, rtf, xls, xlsx, ppt, pptx, zip


Review and Submit

Please review the details of your reported part submission below. If any changes are necessary, you can use the previous button at the bottom of the page to go back and make edits. If you are done entering your part details, please complete the Captcha validation below and click on the Next button.
Company Information
Company Name
Company Contact
Email
Phone
Shipment Details
Date Shipment received
CBP Port of Entry
Total Quantity of Parts
Total cost of Goods
Parts shipped in
Shipment Damage
Total quantity of damaged parts in shipment
Total value of goods damaged in shipment ($)
Description of damage to parts in received shipment
Images/Files

Thank you for reporting data to ERAI.

An ERAI representative will process your report as quickly as possible. The part data has been uploaded to the ERAI internal operations database for vetting purposes. If you have any further questions, please call the ERAI office at 239-261-6268.

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  1. Introduction
  2. Company Info
  3. Shipment Details
  4. Shipment Damage
  5. Images/Files
  6. Review and Submit